No end to Viewsonic Customer Travails

There is no end to Viewsonic service . But “lapses” is the wrong word – when you see case after case after case after case not being resolved for months at a time you do begin to see a pattern. We have to ask ourselves – is this a deliberate strategic decision? Can a company really be so short-sighted and unethical as to intentionally deny it’s customers the service that is due them – by law and by any standrads of ethical business? The answer seems to be YES.
Most telling is a customer’s perception that Viewsonic is “geared up to brush off customer” complaints and probably follows that as a corporate policy. After all it is not the employees of Viewsonic or RT Outsourcing Services Ltd. who decide – OK, lets not provide the customer with service that he/she is legally eligible for.
Shameful, Viewsonic.
Shameful, RT Outsourcing.
The following complaints are from aggrieved and disappointed Viewsonic customers from all parts of India. The complaints have mostly been sourced from www.consumercomplaints.in.
No effect of Viewsonic complaint
Posted: 2008-09-01 by Mustafa Shaikh
my monitor is not working since last 1.5 months (It is under warranty) and i had lodged the complaint with viewsonic for the same below is the complaint number.
i got frustated as i am waiting from 1.5 months for my problem to be solved. please do the needful
VIEWSONIC NOT PROVIDING SERVICES
Posted: 2008-09-10 by ABHISHEK KUMAR
I am an engineerning student and i have purchased my P.C. on 3rd mar, 08 including the monitor of viewsonic.My monitor has been disabled from 21st july, 08 and i had registered my complaint on 22nd july, 08.they provided me a complaint no. (inafn080700108).Till now there is the same problem...
No Remote Control with VIEWSONIC
Posted: 2008-11-17 by R.D.
Upon purchasing a 16” ViewSonic LCD TV model N1630W online the unit arrived without a remote control. Thus began a round of back and forth e-mails with ViewSonic where I requested a replacement remote control, “even if I had to pay for it.” After providing the unit’s serial number I received a reply stating “Can't validate serial number. Please verify serial number” I then took a clear close-up photo of the serial number label on the back of the unit and e-mailed it in reply demonstrating the serial number I provided was correct. After that there was no further response from ViewSonic.
Based on this experience and user complaints I have since read online ViewSonic customer support is geared up to brush off customer’s problems rather than solve them.
ViewSonic reference number: [ET-5423525303370606016]
Viewsonic - No Service for the last one year
Posted: 2008-07-21 by Pratap Kesavan
I have purchased this Viewsonic computer monitor from PCPS Chennai, After about 6 months after purchase I get a mesaage of OSD UNLOCK right in the middle of my monitor. This message keeps flashing on and off and is absolutely irritating. I have called the company (Viwsonic India)and complained over phone and through emails (9 Mails). Initially they responded but the problem was never rectified. Even mentioning that I might have to go to courts does not initiate any response now. I have no other option but head to the courts. May this be a warning to other customers. Pratap. Chennai
NOT PROVIDING SERVICES
Posted: 2008-09-10 by ABHISHEK KUMAR
I am an engineerning student and i have purchased my P.C. on 3rd mar, 08 including the monitor of viewsonic.My monitor has been disabled from 21st july, 08 and i had registered my complaint on 22nd july, 08.they provided me a complaint no. (inafn080700108).Till now there is the same problem and not any satisfactory steps has been taken by the company.Iam unable to submit my assignments and projects as my P.C. is not workin. I am forced to complaint regarding all the problems, so please convey my complaint to the forum.
TFT Monitor not working
Posted: 2008-05-27 by SUDEEP SRI RAJ [send email]
Hi,
I purchased a TFT monitor on 14th April, 2008.
The Day I purchased its not working fine.
I tried to contact company Head as well but he denied to replace the monitor.
There is a pixel issue in TFT monitor.
Please guide me how can I get it replaced ?
delay in service – 3 months!!
Posted: 2008-11-02 by Ravi Jain
i have given a monitor to repair to viewsonic under warranty period they told that you will get back in 3 days but now 3 months have crossed what can i do .such a poor service .
viewsonic va503 b lcd monitor stand broken
Posted: 2008-09-14 by Narendra
my monitor table stand broken. monitor is working. please give address & tel. no. of repair centre
dr. narendra kumar
there is no display in Viewsonic
Posted: 2008-09-15 by M.L.PERUMALLU
i purchaced one latest config computer with so many dreams.after one month viewsonic moniter given complaints.there is no dispaly. i have given toll free number complaint.after so many remainders service eng came and said there is complaint in dispaly board there is lack of spares it will take...
Pathetic Viewsonic service
Posted: 2007-12-10 by Komal Gala
I m a harassed viewsonic customer. I purchased my viewsonic monitor on 25th may 2007 with guarantee of around 1 or 2 years but in 5months the screen is having problem I have complained to viewsonic my complaint no idrm071000190 this was not actioned by the engineer sent by you as he told that the part is not available it will take 2 or 3 days . After repeated calls to your customer care and get the same answer that it will take some more time and they will give me a confirmation call but till date i have never received a single call.but on 24th october after so many complaints they gave me standby screen of 17"(va1703wb) they told me to use this for some time today its around two months and above and I'm still using the screen I have not got the replacement yet whenever I call I get the same answer the part i s not available it will take around more 3 to 4 days.I'm fed of complaining. One day I came across this site complaint.com this is the best platform for consumers to express their thoughts .
I need some action to be taken immediately because I want my original screen back . I have paid for an 19" screen and why should Use a 17" screen.
Harassed, angry, clueless, desperate – that seems the fate of an average Viewsonic customer. When will the company wake up? Or is it already awake – and doing exactly what it feels will help it make profits by shafting it’s customers?